Clerk: Hello,madam.How do you like your staying here?

柜台服务员：你好，夫人。您在这里过的愉快吗?

Guest: Quite good.Excuse me.are there any places of interest?

客户：很好。打扰一下。这里有没有什么名胜古迹呢?

Clerk: Yes.there are so many near our hoteI.Three blocks away for here.there is temple.lt's famous for its building and paintings.lt's worth visrting.

柜台服务员：是的，我们宾馆附近有很多的，离这里三个街区的地方有一座庙。它以其建筑和绘画而出名，很值得一看。

Guest: Thank you.I think today we will go there.

客户：谢谢，我想我们今天就去那里了。

Guest:I have acomplain to make.l've just boon badly treated by a rudo maid.

客户：我有些不满。一个无理的服务员刚才对我很粗暴。

Clerk: Well,we are sorry to hear that.May I havo your name and room number? We will deal with the matter right now.

柜台服务员：很抱歉。能告诉我您的姓名和房间号吗?我们会立刻处理这件事情。

Guest: Ted.room 2012.

客户：泰德，房间号是2012。

Clerk: Mr. Ted,l have to apologize for that and I assure you it won't happy again.

柜台服务员：泰德先生，我们对刚才的事情向您道歉，我向您保证这样的事情不会再发生了。

词汇：

complain n.抱怨

rude adj.无礼的，粗鲁的

deal with 处理

Clerk: Room service.What can I do for you?

柜台服务员：客房部。我能为您做什么吗?

Guest: This is room 2012.Where is my laundry?You promised to send to me this moming.

客户：这是房间2012。我送洗的衣服呢?你们承诺今天早晨会送来的。

Clerk: Well,let me check for you.l am sonry,sir.they mistook your order as a normal one.Actualty it's an express laundryis that nght?

柜台服务员：让我查一下o很抱歉，先生o工作人员将您的单子当成了普通的订单，实际上您要的是速洗服务，对吗?

Guest: Yes.I ordered the express service.

客户：是的，是要求速洗的。

Clerk: Sir.we are tembly sorry for that.We will refund the charge and send your laundry to your room 3 hours later.ls that all right?

柜台服务员：先生，我们对此感到非常抱歉，我们将退还您的洗衣费，并会在3小时内将您的衣服洗好送到您的房间内。您觉得怎么样呢?

Guest: That，s fine.

客户：可以。

Clerk: Sun-set hotel. May I help you?

柜台服务员：日落旅馆，我能帮您什么吗?

Guest:Yes, I have booked a room for 24th. It's a double room.

客户：我已经预约了24号的双人间。

Clerk: Hold on, please. Let me check it for you. Yes, you're right. You will keep it for 3 days.

柜台服务员：请稍等，我为您查一下。是的，您订了房间，要住三天。

Guest: Well, now I want to change the date from 24th to 28th.

客户：恩，我想把入住的时间改为28号。

Clerk: OK, that shall be arranged.

柜台服务员：好的，我们会为您安排的。